Lead Analyst, Field Service Operations (Hybrid)

Stryker • Portage, MI

2d • Hybrid

About The Position

The Lead Analyst, Field Service Operations is responsible for managing multiple operational initiatives that ensure consistent execution and accountability for fleet operations and training events. Activities include the ownership and management of providers and associated contracts, fleet management, facility management, travel logistics and more.

Requirements

• Bachelor’s degree
• Minimum 4 years of relevant experience

Nice To Haves

• Fleet and vendor management experience preferred
• Clinical and technical training coordination experience preferred

Responsibilities

• Establish and maintain regular relationships and communication with vendors and Stryker leaders regarding fleet operations and training logistics.
• Oversee quality delivery from fleet and training vendors, ensuring consistent, high-quality operations.
• Manage the vehicle fleet, including maintenance schedules, utilization tracking, and lifecycle management.
• Monitor and develop metrics to measure the effectiveness of fleet operations, ensuring performance targets are met.
• Identify opportunities to improve fleet performance, cost, or utilization based on Field Service insights.
• Coordinate logistics for Clinical and Technical Training events, including scheduling, venues, equipment, catering and onsite support.
• Coordinate travel logistics for trainers and participants, including airfare, lodging, and ground transportation.
• Support training-related communications, including attendee notifications, logistics details, and post-event follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level