Lead Analyst, Customer Payments

Chick-fil-A, Inc.•Atlanta, GA

9d•Hybrid

About The Position

As a Lead Analyst on the Treasury Customer Payments team, you will serve as a critical steward of Chick-fil-A’s Embedded Finance program, directing the execution and refinement of complex instructional funding processes. Additionally, this role is vital to maintaining the integrity of our Customer payments data, where you will build the dashboards and actionable insights necessary to guide leadership decision-making. By bridging technical data management with daily operational support, you will ensure the stability and growth of Chick-fil-A’s enterprise payment strategy.

Requirements

Proficient in Microsoft Office
Proficient in analytical tools (SQL, Tableau)
Excellent analytical, critical thinking and problem-solving skills
Excellent communication skills and attention to detail
3 years of experience

Nice To Haves

Experience with data and analytics platforms (Databricks, Snowflake)
Proficient in Python
Demonstrated strategic thinking and cross-functional team influence
5 years of experience

Responsibilities

Leverage subject-matter expertise and data to oversee daily instructional funding processes to ensure accurate and timely distribution of credit funds
Own day-to-day operational support of all payments-related processes within our Embedded Finance Program
Represent Treasury externally as a liaison for our Embedded Finance Program, working with vendors to troubleshoot issues and ensure ongoing compliance
Contribute to the implementation of additional vendors into existing Embedded Finance Program
Be a subject matter expert for all of Treasury’s warehoused payments data including datasets sourced from multiple processors
Serve as a business steward of Treasury’s datasets and help inform our long-term data roadmap
Develop self-service data tools that enable monitoring of payment acceptance at the restaurant level
Support ad-hoc modeling, daily reconciliation, budgeting, and monthly forecasting processes
Manage the overall cost of payments for the chain
Build, maintain, and present on dashboards and analysis that provides insights into Chick-fil-A’s payments data and informs on key payments trends
Collaborate with internal teams on requirements to develop and scale the payments programs and operations
Serve as a subject matter expert in the payments operations area and act as a liaison across payment stakeholders
Contribute to Chick-fil-A’s long term payment strategy, evaluate potential new vendors, and own RFP analysis across all areas of payments (acquiring, fraud, tokenization, debit routing)
Partner across the business (DTT, Marketing, Security) to research, develop, and test new payment acceptance options
Represent the Treasury across the business in internal data and analytics user groups
Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments