Lead Ambul Pharmacy Tech
About The Position
The Lead Ambulatory Pharmacy Technician provides integrated support to patients and pharmacists by providing a “hands-on” approach to total quality patient care. In addition to completing day-to-day pharmacy technician tasks, they are responsible for correct and thorough training of all new employees and students participating in the Tech Training Program. They serve as a leader to ensure that the work duties of technicians are assigned and completed accurately and timely, as well as answering employee questions regarding departmental policies/procedures. They report problems, recognition of outstanding performance, and personnel needs. They also provide feedback to the Operations Manager and the Training Coordinator for students participating in the training program.
Requirements
- Applicant must be registered in the State of Rhode Island as a Pharmacy Technician.
- National certification as a CPhT.
- Required 1+ year experience as a Pharmacy Technician.
Nice To Haves
- Preferred 5+ years’ experience as a Pharmacy Technician.
Responsibilities
- Completes training of new technicians and students enrolled in the training program.
- Answers staff questions concerning departmental policies and procedures for URAC and ACHC compliance.
- Coordinates training schedule of all new hires, ensuing access to all necessary systems and all competencies are completed.
- Ensures new technicians sign all required policy attestations at time of orientations and helps maintain employee file.
- Manages new and yearly competencies and ensures staff completion.
- Provides feedback to Lead tech, training coordinator, and operations manager on new hires and students training progression.
- Provides support and fills in as Ambulatory Pharmacy Technical Operations Coordinator when needed.
- Supports pharmacists and technicians in their daily duties and be prepared to cover any role of the technicians in emergency/short staffed situations.
- Completes monthly reporting requirements including: temperature and humidity monitoring for room, refrigerators and freezers; phone metrics; prescription statistics; delivery records; state(s) regulatory updates; and complaint and near miss log.
- Performs additional administrative assignments as directed by the pharmacy manager or director.
- Provides excellent customer service.
- Interpret and enter prescriptions.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Label and fill prescriptions for the pharmacist to verify.
- Perform pharmaceutical calculations.
- Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Prepares medication for delivery to patients and departments.
- Medication delivery services to patients within hospitals.
- Delivers medications to patient homes and other locations as needed.
- Answers, resolves and triages inbound inquiries.
- Provides outbound therapy/medication adherence check-ups.
- Secures refill prescriptions.
- Resolves insurance related issues and assists patients with various forms of financial assistance.
- Maintains pharmacy inventory including drug ordering and receiving.
- Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns.
- Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolves problems; recommend improvements; implements change.
- Actively participates in process improvement initiatives.
- Acts as a value-added business partner to stakeholders throughout the organization.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Willing to do whatever is necessary for the betterment of the Company.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
