PT Lead Ambassador

Centers•Baltimore, MD

2d•Onsite

About The Position

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Requirements

High School Diploma or equivalent required
Must be a currently enrolled student at Johns Hopkins University
Demonstrated leadership and accountability
Strong communication and interpersonal skills
Ability to make sound decisions and problem-solve independently
Ability to remain calm under pressure
Service-oriented mindset
Ability to enforce policies professionally and consistently
Basic computer proficiency and ability to learn scheduling/event software

Nice To Haves

Previous experience as a BSC staff member or similar campus leadership role preferred
Experience in customer service, events, retail, hospitality, or facility operations preferred

Responsibilities

Serve as shift lead in the absence of an Operations Manager during assigned hours
Provide on-shift guidance and direction to PT Staff
Assist with training, onboarding, and mentoring new student staff
Provide feedback to Operations Managers regarding staff performance
Support coverage and assist with area reassignments as needed
Conduct facility rounds to monitor cleanliness, safety, and functionality
Identify and report maintenance, custodial, and safety concerns
Assist with event setup verification and ensure readiness before scheduled programs
Support troubleshooting of minor operational issues before escalating
Ensure policies and procedures are consistently followed
Conduct proper opening and closing procedures for the building
Assist with event logistics and room checks
Serve as an on-site host for small programs or campus events
Communicate with building partners, vendors, and campus departments as directed
Help ensure next-day setups are completed prior to closing
Respond to medical and non-medical incidents in accordance with training
Initiate emergency action procedures and notify appropriate authorities
Complete incident documentation accurately and timely
Serve as a calm and professional presence during emergencies
Provide exceptional customer service to students, staff, and visitors
Conduct facility tours when needed
Address and resolve guest concerns within scope of authority
Escalate complex concerns to Operations Manager or leadership