Lead Ambassador, Guest Experience

The Coca-Cola Company•Atlanta, GA

2d•$35,332 - $40,380•Onsite

About The Position

The Lead Ambassador is responsible for supporting operations at World of Coca-Cola, delivering exceptional guest experience, best-in-class health & safety standards, and maintaining revenue and profit performance. This position provides leadership to all Guest Relations Ambassadors within a specified front-line department in absence of the Supervisor, leading both Front and Back of House operations. The Lead Ambassador will work collaboratively with employees and partners to leverage their outstanding customer service, communication, and leadership skills to ensure that every guest experience at the World of Coca-Cola is an exceptional one. A Lead Ambassador will be responsible for consistently supporting one of the following areas: Café Operations, Entrance Operations, Tours & Character Operations, Workplace Operations, Welcome Experience, 1st Floor Exhibit Space Operations or 2nd Floor Exhibit Space Operations.

Requirements

High school diploma or equivalent
One year experience in the themed attraction industry, hospitality industry, or customer service.
Strong verbal and presentation skills, multi-lingual skills a plus.
Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, and ability to perform these operations using American units of Money.
Proven ability to deal with problems involving few concrete variables in a standardized method.
Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

multi-lingual skills a plus

Responsibilities

Supports the overall operational functions of an area or venue at World of Coca-Cola, ensuring opening and closing checklists/SOPs and ensures Attraction standards are met for the duration of the shift
Serves as a role-model and provides exemplary guest service to all internal and external guests of World of Coca-Cola while performing the following activities: selling tickets, providing access control, checking-in groups, pulsing guest traffic into theaters or galleries, restocking/replenishing stations and delivering supplies, making public announcements, assisting guests with special access, and assisting guests with wayfinding.
Refers all duties which require supervisor approval to the appropriate Leader on Duty
Assists Ambassadors with where appropriate, including refunds, returns and service recoveries
Positively supports and trains Ambassadors on Standard Operating Procedures, as needed
Ensures appropriate stock and supply levels, communicating inventory needs as appropriate
Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships
Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures
Maintains a positive attitude and welcoming demeanor while in the presence of guests and Ambassadors
Interacts with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola
Handles guest situations in a professional, quick, thorough, and respectful manner
Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA
Handles cash and credit transactions successfully in a fast-paced environment
Other duties as assigned by World of Coca-Cola Leadership Team