Lead

ABM•Phoenix, AZ

5d•Onsite

About The Position

The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. This role ensures that productivity levels and customer service requirements are met, and that employees comply with all safety, quality, and compliance standards established by the Company, clients, and regulatory authorities. This position is a good fit for individuals new to the workforce or re-entering with limited experience and education. ABM is a military and veteran-friendly employer.

Requirements

Must be 18 years of age or older.
Customer Service Experience
One year of lead or supervisory experience
Must meet all requirements to receive required airport SIDA badge.

Nice To Haves

Equivalent work experience preferred.

Responsibilities

Promotes positive employer/employee/customer relationships and interactions.
Ensure all call offs are covered.
Communicate with Client representatives on a frequent basis regarding operations.
Maintain daily shift report for managers.
Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
Effectively coach employees.
Work with Safety Quality Manager to ensure the safety and security of the operation.
Set positive, professional example for workforce.
Ensure employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
Miscellaneous duties as assigned.