Lead AI Platform Engineer

Fifth Third Bank • Cincinnati, OH

3d • Onsite

About The Position

Evaluate, design, build, and operate AI-enabled capabilities embedded directly into our platform ecosystem. This role focuses on integrating AI into core infrastructure, automation, and operational workflows to drive measurable efficiency, reliability, and scale. In the majority of situations, the incumbent will be the application owner responsible for third party, purchased software aligned with a LOB. Will have responsibility to work with vendor to understand upcoming changes, how the software fits into the technology roadmap and design plans to ensure business continuity and effectiveness. Understands the bank's systems, how they are configured, how we need to reconfigure to meet the changes. If aligned to an agile squad may work closely with the product owner to ensure user stories are defined appropriately to develop effective technology solutions. All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience.
• Six+ years of engineering or other IT work experience relevant to the position.
• Strong engineering background (platform engineering, infrastructure, or software engineering)
• Proven experience building and operating production-grade solutions (not prototypes)
• Hands-on experience integrating AI/LLM capabilities into enterprise platforms and workflows
• Experience with APIs, orchestration frameworks, and automation pipelines
• Ability to translate operational problems into scalable, AI-enabled solutions
• Familiarity with governance, risk, and compliance requirements in regulated environments
• Experience integrating with platforms such as ServiceNow, monitoring/observability tools, CI/CD pipelines
• Ability to drive adoption across teams and embed solutions into standard workflows
• Strong problem-solving and communication skills
• Willingness to work in a highly-collaborative environment
• Position not available for immigration sponsorship

Responsibilities

• Build and integrate AI capabilities into existing platforms (automation, incident response, self-service, engineering workflows)
• Operate and continuously improve AI-enabled services in production environments
• Standardize patterns for AI integration (APIs, orchestration, prompt frameworks, guardrails)
• Partner with engineering and operations teams to identify and prioritize use cases
• Ensure solutions meet security, compliance, and reliability requirements
• Deliver measurable outcomes (reduced manual effort, faster resolution times, improved platform performance)
• Work with the line of business to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation
• Understand the business technology roadmap and make recommendations
• Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
• Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them.
• Contribute to a culture of continuous improvement.
• Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
• Provide coaching, mentoring, and training for new or less experienced team members

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior