Lead AI/ML Engineer

UnitedHealth Group•Eden Prairie, MN

3h•$145,500 - $249,500•Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We’re Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. As we drive this transformation, we're revolutionizing customer interactions with the healthcare system, leveraging AI, cloud computing, and other disruptive technologies to tackle complex challenges. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum. The Optum Technology Chief Digital Office (CDO) Leadership team is transforming Optum to be an industry-leading Consumer brand. We are on a journey towards delivering a best-in-the-industry consumer experience to our patients and providers by delivering personalized digital solutions that support our consumers throughout their healthcare journeys. This team is transforming to meet the moment – to begin radically altering the way our customers engage with the healthcare system using modern tech to solve some of the most complex problems experienced along the way. Serving all of UnitedHealth Group’s digital technology needs, the CDO team is responsible for driving outcomes across nearly 30 million+ human lives with UnitedHealthcare insurance, a number which puts UHC at the top of the pack as the largest managed care provider in the United States.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
12+ years of experience in technology operations, platform engineering, cloud infrastructure, or related areas
2+ years of enabling AI across technical teams
Experience leading enterprise-scale platforms supporting critical business operations
Experience with Azure cloud services, DevOps practices, and infrastructure management
Experience managing large-scale operational transformations and process improvements
Solid understanding of ITIL practices, incident management, problem management, and service operations
Demonstrated success managing vendor relationships and strategic technology partnerships

Nice To Haves

Experience supporting Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), or related MarTech platforms
Experience with observability platforms, SRE practices, and reliability engineering
Experience with AI/ML-enabled operational monitoring and automation
Experience in highly regulated environments such as healthcare, financial services, or insurance
Proven solid communication and executive presentation skills

Responsibilities

Define and execute the AI-in-Ops vision, roadmap and transformation strategy for Engagement Technology Operations
Identify, prioritize and deliver high-value AI and automation use cases that improve operational efficiency, service reliability, scalability and cost optimization
Lead the adoption of AIOps, Generative AI, Copilot, Agentic AI and intelligent automation across operational workflows
Design and champion automation-first capabilities, including intelligent monitoring, predictive analytics, anomaly detection, automated remediation, self-healing and AI-powered operational assistants
Define measurable KPIs and communicate the business and operational value delivered through AI, automation and reliability initiatives
Drive the availability, performance, scalability and operational health of critical enterprise platforms through proactive monitoring, capacity planning and issue prevention
Lead operational readiness reviews, disaster recovery, business continuity, platform governance and the evolution of support models and operating procedures
Lead major incident response, cross-functional war rooms and executive communications for business-critical applications
Drive root cause analysis, corrective and preventive actions, and continuous improvements in service restoration, incident reduction and operational resilience
Manage strategic vendor and service-provider relationships, including performance, SLAs, escalations, contractual deliverables and emerging technology evaluations
Partner with business and technology leaders to translate operational risks and technical challenges into clear business impacts, investment priorities and actionable recommendations
Provide senior leadership with concise reporting on platform performance, incidents, risks, operational metrics and strategic transformation initiatives