Full-Time Lead Agent, Hub Administration

Envoy Air Inc.•Grapevine, TX

8d•Onsite

About The Position

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay rate: $15.77/hr with $1.75 lead premium

Requirements

Minimum age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to work rotating shifts including nights, weekends, holidays and days off
Must be able to read, write, fluently speak, and understand the English language
Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language
Possess the legal right to work in the United States
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy.
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.

Nice To Haves

Minimum of one (1) year customer service experience
Previous experience in a team-lead capacity
Administrative background
Above average attendance

Responsibilities

Assisting with processes to ensure operational coverage
Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
Scheduling training
Supporting the implementation of new hire processes
Completing various administrative duties
Conduct agent observations and associate activities
Administers local training programs
Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies, inventory control logs
Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
Assists management in the completion of administrative duties
Acts as a company representative when assigned