Lead Advanced Network Tech Support

AT&T•Richardson, TX

1d•$130,700 - $196,100•Onsite

About The Position

Lead the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization. This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Requirements

5+ years of related experience.
Certification is required in some areas.

Nice To Haves

Bachelor’s degree (BS/BA) desired.

Responsibilities

Integrate and support new technology platforms into network environments, including developing, testing, training, and creating methods and procedures for new technology introduction.
Collaborate with CTO Partners, including working in Agile/DevOps environments and reviewing and signing off on CTO designs.
Utilize advanced networking techniques such as software-defined networking, virtualization, containerization, CI/CD pipelines for automation, custom tool creation, and advanced data analytics.
Resolve complex network issues, including providing technical leadership, resolving critical outages, leading root cause analysis, and driving problem management initiatives.
Develop tools and metrics for network operations, including creating custom tools, network performance metrics, and network automation.
Develop and hand off methods and procedures for new technology introduction.
Coach partner organizations.
Conduct root cause analysis for complex network issues.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone