Lead Acute/Provider Quality and Customer Service - Bay Park - Quality Management

ProMedica•Toledo, OR

4d•Onsite

About The Position

As the Quality and Customer Service Lead, you create, implement, and maintain a vision and plan for improving quality clinical outcomes in collaboration with other leaders and teams. You lead quality improvement initiatives impacting key performance indicators and coordinate quality improvement efforts. In this role, you provide leadership and supervision for system wide quality resource and customer service activities. The above summary is intended to describe the general nature and level of work performed by the positions. It should not be considered exhaustive.

Requirements

Bachelor’s degree in healthcare related field.
Quality improvement and overall quality concepts.
Knowledge of HRSA regulations and expectations, CMS, VBP, Press Ganey, NDNQI, MBSQIP, NSQIP, Vizient and other federal, state, and local reporting registries and agencies.
Strong knowledge of nurses and governmental quality indicators.
Ability to perform primary research including ability to input and retrieve information from the Internet and hospital computer systems.
Proficiency with Microsoft Word, Work, Outlook, and Excel.
Ability to work with manuals, government documents, library, and textbooks.
Ability to operate telephone and pager.
Ability to think in terms of systems and lead systems.
Ability to understand the variability of work in planning and problem solving.
Ability to understand and demonstrate quality improvement tools.
Ability to lead teams, manage conflict, build consensus, and negotiate effectively.
Working knowledge of medical staff working practices.
Ability to analyze and understand statistical data, benchmarking data, and conceptual information.
Working knowledge of budgeting, financial forecasting, patient care financing, managed care, capitation, conflict management, interviewing skills, and intervention skills.
Minimum 2 years’ experience in acute hospital nursing.
Minimum 2 years acute care quality management experience.
Current RN license in Michigan and Ohio for RNs in the role; Non-nurses this does not apply.

Nice To Haves

CPHQ certification within 2 years.

Responsibilities

Create, implement, and maintain a vision and plan for improving quality clinical outcomes in collaboration with other leaders and teams.
Lead quality improvement initiatives impacting key performance indicators.
Coordinate quality improvement efforts.
Provide leadership and supervision for system wide quality resource and customer service activities.