Lead Account Manager - Water Treatment and Process Chemicals

Veolia Environnement SA•Richmond, CA

About The Position

Join Veolia as a Lead Account Manager in our Chemical Solutions and Monitoring (CSM) division and drive innovation, sustainability, and team excellence! We're seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members. You'll be more than a sales professional – you'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance.

Requirements

High school education is required
10+ years of experience within water and process treatment industry
Proven track record of consistently achieving and exceeding sales targets
Demonstrated experience in strategic selling, prospecting, and negotiation
Experience with consultative selling and technical solution development
A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify)
Technical curiosity and superior problem-solving skills
Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation
Strong leadership and mentorship capabilities
Exceptional interpersonal and communication abilities
Customer-focused mindset with active listening skills
Excellent time management in fast-paced environments
Ability to lead by example and inspire junior team members
Comfortable working in industrial environments
Commitment to continuous learning and professional development
Strategic thinking and business acumen
Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite)

Nice To Haves

Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical)
Leadership or mentorship experience

Responsibilities

Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence
Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations
Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value
Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices
Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills
Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations
Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies
Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth
Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection
Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team