Lead Account Manager - Retirement

Transamerica•Cedar Rapids, IA

3d•$69,000 - $82,000•Hybrid

About The Position

Provide overall administration and servicing of complex retirement plans across all markets, demonstrating the highest degree of proficiency in technical knowledge and service capabilities. Partner with the client in creating a plan vision and strategy using consultative selling skills. Utilize excellent client service skills by partnering with Client Executives and internal operations areas to enhance customer relationships and satisfaction.

Requirements

Bachelor’s degree in a business field or equivalent education/experience
Eight years of customer relationship experience, including five years of retirement industry experience
Expert knowledge of daily administration of retirement plans
Outstanding relationship management and ability to communicate with clients in a professional manner, orally and in writing
Advanced presentation, influence and negotiation skills
Ability to align behaviors and work to Transamerica’s Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity
Proficiency using MS Office tools
Advanced skills in MS Excel

Nice To Haves

Prior experience supporting MEPs, PEPs, PEO-sponsored plans, or other pooled retirement arrangements
Experience working for a recordkeeper, TPA, payroll provider, PEO, or retirement consulting organization supporting complex retirement plans
Strong understanding of retirement plan administration, payroll integration, eligibility, compliance, and operational workflows
Demonstrated ability to manage executive-level client relationships and facilitate strategic business discussions
Experience supporting large-scale retirement plan relationships involving multiple employers or adopting employers
ASPPA credentials (QKA, QPA, CPC, TGPC, etc.) preferred

Responsibilities

Oversee administration and servicing of complex retirement plans.
Identify customer expectations and develop a strong working relationship.
Research issues, develop potential solutions, and negotiate problem resolution.
Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders.
Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
Recognize and implement solutions to problems and issues, and suggest improvements to gain efficiencies.
Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues.
Demonstrate extensive knowledge of all recordkeeping, outsourcing and processing capabilities, acting as subject matter expert for the team.
Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, outside assets, stock, outsourcing, etc.).
Gather data from multiple systems to interpret, trouble-shoot and resolve problems.
Lead effective/strategic client meetings either face-to-face or via conference call.
Share best practices with the team.
Assist in interviewing, providing leadership, coaching and development of team members.
Assist with escalation resolution and approve reversals and profit or loss calculations.
Monitor and take the lead on team projects, enhancements and process improvements.
Establish deadlines and lead team to meet goals.
Understand and drive solutions that lead to efficiency and value-added service for clients and internal customers.
May make financial approvals up to $500 in the absence of management.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs