Lead Account Manager, Client Services - Last Mile
RXO, Inc.•Londonderry, NH
•Onsite
About The Position
As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology, a massive network, and a commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Requirements
- 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
- Bachelor's degree or equivalent related work or military experience
- Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
Nice To Haves
- Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience
- 4-7 years of logistics experience
- 2 years of inventory control and merchandise reconciliation experience
- Solid research, communication and time management skills
Responsibilities
- Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
- Cultivate positive working relationships with contract carriers and helpers
- Use route planning software to build efficient delivery routes
- Handle the dispatch of contract carriers; resolve issues throughout the day as needed
- Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
- Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
- Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
- Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
