Lead Account Expert, ENT & STR Virtual Business
About The Position
This role manages outbound business sales leads to acquire new customers for targeted enterprise and strategic accounts with decentralized purchasing models. It involves conducting discovery conversations to identify suitable products and services for each customer and promoting specific offers. The role includes researching and fraud-checking businesses before sales engagement and managing the business verification process with relevant teams. Success is measured by effective customer acquisition, accurate verification, and supporting post-sale customer needs while assisting in team development. The work impacts organizational sales growth and customer satisfaction by ensuring secure transactions and ongoing support for business customers.
Requirements
- High School Diploma/GED (Required)
- Business Acumen (Required)
- Business-To-Business (B2B) Sales (Required)
- Coaching (Required)
- Communication (Required)
- Customer Relationship Management (CRM) Software (Required)
- Customer Service (Required)
- Fraud Prevention (Required)
- Lead Management (Required)
- Product Knowledge (Required)
- Sales Management (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- 2-4 years Inbound/Outbound commissioned environment (Preferred)
- 2-4 years Business customer service, sales, or retention (Preferred)
Responsibilities
- Manage daily customer communications and follow-ups using multiple channels to drive outbound and inbound sales engagement
- Conduct research to understand customer needs and build tailored sales quotes using product knowledge and sales tools
- Partner with verification and fraud teams to validate new business customers and prevent fraudulent activities
- Assist in coaching and developing the sales team to achieve sales targets and enhance skills
- Follow lead management processes to qualify customers and research businesses to ensure compliance and fraud prevention
- Provide post-sale customer support by coordinating with technical and sales support teams to resolve issues and handle escalations
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Multiple wealth-building opportunities
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
