Lead Access Coordinator - ICC

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The Lead Access Coordinator will play a key role in the overall efficiency of the clinic front desk and registration. In addition to the duties of an access coordinator, the Lead Access Coordinator is expected to assist the Access Supervisor II with day-to-day functions, which includes taking on and supporting with patient intake/registration, insurance eligibility, scheduling, training of interns, volunteers, and AC staff, all while ensuring compliance with clinic policy and procedures.

Requirements

High School Diploma or equivalent
1 year prior experience in front desk reception, administrative and/or customer service.
Exhibits a professional demeanor and can discreetly handle sensitive and confidential information and ability to work under pressure.
Experience working with staff and volunteers.
Understanding of medical scheduling systems, registration workflows, insurance verification processes, and HIPAA compliance requirements within a healthcare setting.
Ability to communicate professionally and effectively with patients, staff, providers, and community members while delivering compassionate and responsive service.
Ability to manage multiple priorities, maintain accuracy and attention to detail, and work efficiently in a fast-paced clinical environment.

Nice To Haves

3 years of experience working in a front office medical setting, preferably in a community clinic with medical experience.
Supervisory/Management experience.
Familiarity with other community agencies in the Bay Area to make appropriate referrals.
Understanding of harm reduction philosophy and ability to provide non-judgmental, client centered services.

Responsibilities

Schedules medical, dental, behavioral health, nutrition, and psych appointments and directs calls and EMR encounters throughout the agency.
Checks insurance eligibility for all patients scheduled for the following day.
Monitors and addresses all faxes that come in daily.
Collects appointment payment and records information in our EMR.
Assists with enrolling patients into HSF (Healthy San Francisco) program and Medi-Cal.
Makes follow-up calls for providers; calls to confirm “next day’s appointments”.
Greets and provides superior customer service to patients, guests, clients, and vendors.
Communicates clearly on the phone and accurately takes and delivers messages.
Covers Saturday shifts on a rotating basis amongst the Access Coordinator Team.
Performs general administrative tasks; filing, organizing, data entry and billing.
Processes patient/client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Manages receipt and routing of agency mail (incoming and outgoing).
Manages cash box reconciliation daily.
Assists and directs callers and visitors to appropriate employees and departments.
Excels working both independently and in a team-oriented environment.
Orientation, training and assisting volunteers, apprentices, and new hires on certain front desk responsibilities may be assigned.
Ensures that all front office policies and procedures are current and make appropriate updates.
Conducts in-person training with interns, volunteers, and Access Coordinator Team members.
Manages receipt and routing of agency mail, faxes, and deliveries (incoming and outgoing).
Manages cash box reconciliation and transactions log daily.
Assists and directs callers and visitors to appropriate employees and departments.
Participates and assists with leading daily access care team huddles and AC Team meetings to ensure smooth clinic flow for patients.
Conducts and documents daily audits of patient registrations including but not limited to: new patient registration, self-pay appointments, intake forms, unassigned payers, flags and signatures, insurance verification and enrollment, telehealth outreach, missed appointment follow-up.
Assists with leading enrollment for patients into HSF (Healthy San Francisco) program and supervision of the HSF enrollment program.
Manages inventory, faxes, and directs mail as they arrive for the clinic.
Completing a Daily Status report, sent to Operations Leadership including but not limited to: Next Day Insurance Verification, OnBase Number of Faxes left, and staffing status for next day.
In absence of the Access Supervisor II, helps coordinate and delegate administrative assignments, schedules, front desk roles and responsibilities in collaboration with the Operations Team.
Ensures weekend clinic days and second floor desk are effectively covered for the Access Coordinator team.
And, other duties as assigned.