Lead Access Associate (Full-Time, Days)
Rochester Regional Health•Henrietta, NY
•Onsite
About The Position
As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.
Requirements
- Ability to lead and take direction
- Basic computer skills
- Excellent customer service and communication skills
Nice To Haves
- Bilingual preferred
Responsibilities
- Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
- Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
- Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
- Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
