LCS Sub-Regional Business Manager

Rockwell Automation•Mayfield Heights, OH

4d•Hybrid

About The Position

The LCS Sub-Regional Business Manager is responsible for the overall business performance, customer outcomes, talent development, and operational execution of a designated North American Sub-Region. This role owns revenue growth, operational excellence, employee engagement, delivery quality, and market expansion while executing a consistent "One LCS" experience across Lifecycle Services offerings. This includes direct responsibilities in CSB, AMR (not Asset+), and FLT (including MV and SAF), while being informed and supporting Process Solutions, Power & Control, and the Asset+ offerings. The manager will lead a regional organization comprised of managers, project managers, engineers, consultants, and asset management professionals. Collaboration with Commercial leadership, Regional Sales teams, GEBS, COR Business Units, and other Lifecycle Services capabilities in PRS is key. The Sub-Regional Business Manager is accountable for achieving financial commitments, delivering customer outcomes, developing talent, ensuring delivery excellence, and expanding Lifecycle Services market presence within assigned accounts and geographies. The role reports to the Delivery Director, Lifecycle Services and has a hybrid schedule working in Mayfield Heights, OH. The purpose of this role is to own customer delivery outcomes, financial performance, organizational capability, and market expansion within an assigned sub-region by executing and delivering a unified Lifecycle Services experience.

Requirements

Bachelor's degree or equivalent years of experience
Legal authorization to work in the U.S.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

8+ years of leadership experience in industrial automation.
Experience leading through subordinate managers and indirect organizations within a large enterprise.
Strong financial management and business operations expertise.
Proven capability to drive organizational performance through metrics and accountability.
Strong customer relationship and executive engagement skills.
Ability to influence across matrixed organizations.
Strong strategic planning and execution capabilities.

Responsibilities

Own sub-region revenue, standard margin, billable hours of direct team.
Drive market expansion of COR offerings within existing accounts.
Develop and execute sub-region business plans aligned with North America LCS strategy.
Financial forecasting, resource planning, and business performance reviews.
LCS account share maximization and the success of the entire LCS portfolio at an account to achieve "One LCS."
Projects to contracts and vice versa, transactional and call-out to contract, excellence in lead offerings that lend to LCS expansion.
Accountable for customer satisfaction and delivery performance across all COR LCS engagements within the sub-region.
Lead escalation management and resolution of significant delivery or customer issues.
Drive adherence to Lifecycle Services delivery methodologies, quality standards, ASP requirements, and in-market delivery models.
Promote consistent execution of the Rockwell delivery model and operational best practices.
Early focus on labor share, domain expertise development, and engineering tool awareness and consolidation.
Lead through subordinate managers and functional leaders.
Develop workforce capabilities, technical depth, succession plans, and leadership pipelines for direct staff.
Responsibilities for sub-region staffing strategy, resource allocation, workforce planning, and skills development for all of COR LCS in the sub-region.
Drive employee engagement, mentoring, coaching, and career development.
Build a culture of accountability, collaboration, inclusion, and continuous improvement.
Partner closely with BU Commercial, RSSDs, TBL's, and Sales teams to identify and capture growth opportunities.
Support strategic account planning, Win Strategy process, and customer engagement activities.
Expand service penetration and drive lifecycle value creation within existing customer relationships.
Drive trusted advisor relationships with customer leadership teams and convert these to expanded Rockwell value to the account.
Ensure compliance with delivery quality standards and operational governance requirements.
Drive productivity plans and balance skills vs volume in the sub-region.
Actively assessing volume of WSC, Frontlog, Backlog, and closure to organizational effectiveness.
Balance customer demand with workforce skills and capacity to achieve strategic priorities.
Leverage shared resources in all COR NA businesses as well as GEBS, GCC for efficient project execution.