LCS Customer Care Project Manager - Key Account (Dallas/Ft. Worth)

kronesinc

6d•$100,000 - $115,000•Hybrid

About The Position

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.

Requirements

Strong knowledge of bottling and packaging lines, production equipment, and manufacturing systems.
Experience with aftermarket service, maintenance, and modernization activities.
Ability to identify customer needs and develop effective technical solutions.
Self-motivated, results-driven, and highly accountable.
Excellent written and verbal communication skills.
Strong customer focus with a collaborative team-oriented approach.
Willingness to travel extensively and maintain a strong customer presence.

Nice To Haves

10+ years of experience in beverage, bottling, packaging, field service, or aftermarket project management with a proven track record of technical leadership, project execution, and customer relationship management.

Responsibilities

Ensure compliance with Krones and customer safety standards.
Serve as the primary customer contact for aftermarket services, projects, and related activities.
Partner closely with LCS Sales and customer to lead technical project discussions and apply quality gates that drive customer satisfaction.
Demonstrate a strong ownership mindset through proactive customer engagement and on-site presence.
Manage project budgets, schedules, and execution.
Coordinate cross-functional stakeholders throughout the project lifecycle.
Lead projects from quotation through installation, commissioning, and customer acceptance.
Manage claims, change requests, and final payment collection.
Build and maintain strong customer relationships.
Act as the single point of contact for key customer accounts.
Lead customer meetings, resolve issues, and drive customer satisfaction.
Collaborate with Sales, Engineering, Order Management, Manufacturing, Field Service, and third-party suppliers/OEMs.
Identify and support Performance Parts opportunities.
Lead teams and drive results during both routine operations and critical service events.