Layer 1 Infrastructure Network Technician

City of Charlotte•Charlotte, NC

8d•Onsite

About The Position

The Aviation Layer 1 Infrastructure Technician is responsible for installing and configuring network devices, performing network maintenance, and troubleshooting at the CLT Airport. The City of Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce, Valuing teamwork, openness, accountability, productivity, and employee development, Providing all customers with courteous, responsive, accessible, and seamless quality services, Taking initiative to identify, analyze, and solve problems, Collaborating with stakeholders to make informed decisions.

Requirements

High School Graduate or Equivalent and 3 years of relevant experience
2 Year College Degree or 1-year relevant experience
Bachelor's Level Degree
MUST HAVE A VALID DRIVER'S LICENSE IN ORDER TO OBTAIN A CITY DRIVER'S PERMIT. THIS POSITION IS REQUIRED TO DRIVE BETWEEN ALL LOCATIONS ON THE AIRPORT CAMPUS.
Networking fundamentals
Networking components such as routers, modems, switches, and servers
Layer 1 Infrastructure best practices
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Leadership
Troubleshooting
Meet schedules and deadlines of the work.
Understand and carry out oral and written directions.
Accurately organize and maintain paper documents and electronic files.
Maintain the confidentiality of information and professional boundaries.
Communicate effectively, both orally and in writing
Mitigate security risks and ensure network compliance with policies and procedures.
Work on installations, upgrades, and root cause analysis of service outages

Nice To Haves

At least two years of relevant college-level course work or an associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field.
BICSI certification, if not certified, obtain within 6 months of date of hire.
Familiar with fiber optic and copper cabling.

Responsibilities

Manages, maintains, protects, and builds technology infrastructure. Provides support and implements technology needs.
Installs and maintains all Layer 1 cabling Infrastructure for the switch networks and virtual server environments.
Resolves trouble tickets, responds to alerts for switches, wireless access points, other sensor devices down, and replaces failed devices.
Provides installation and deployment assistance on various projects from all departments in City.
Supports, configures, programs, upgrades, maintains, troubleshoots, and repairs voice networks and system components, power supplies, peripherals, and software programs.
Troubleshoots issues that occur after initial installation of data cabling (fiber/copper).
Monitors customer inquiries and ensures appropriate and timely solutions.
Install, maintain, troubleshoot, and repair all Category and Non-Category based copper cabling, Backbone and Horizontal, for the entire Airport Campus which includes tenants and sub tenants.
Install, maintain, troubleshoot, and repair all Optical Fiber based cabling, Backbone and Horizontal, for the entire Airport Campus which includes tenants and sub tenants.
Maintain Documentation and Records for all cabling systems, optical fiber, radio systems, specialty systems, cabling pathways both inside the terminal and the outside campus environment.
Responsible for cross connect and meeting cutover schedules for system rollout, for Airport and Tenant systems.
Provide access and escort for contractors, engineers, consultants etc. for various needs in and around the Airport Campus.
Maintain over 200 communications rooms and/or spaces campus wide.
Performs related work as required. Employees may be requested to perform job-related tasks other than those specifically presented in this description.