LAUNDRY SUPERVISOR

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

3h • Onsite

About The Position

Manages the day-to-day operation of the Laundry Department, supervises Laundry Department Personnel.

Requirements

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Ability to understand where to get the information needed to complete tasks to standard.
• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Ability to understand how to take ownership of problems and solve them when solutions may not be available.
• Ability to explain how to request help from others when needed to complete task or goal.
• Complete knowledge and ability to tell others of IMGR&C products and services.
• Ability to provide guests with directions or other venue information.
• Ability to act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Ability to respond to obstacles; finds new ways to reach desired end results.
• Ability to act and take charge to respond to guest or internal customer needs in the absence of guidance.
• Ability to respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Ability to act to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Ability to make suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Ability to approach all activities with enthusiasm and encourage enthusiasm from others.
• Ability to choose a positive approach in all situations.
• Ability to respect individuality of others; continues to communicate in order to work together.
• Ability to speak positively about guests, other team members and our business in all situations on and off property.
• Ability to treat others with respect in all situations.
• Ability to serve others.
• Ability to identify and communicate needs of guests and others.
• Ability to take quick action to serve others in a way that meets/exceeds their needs.
• Ability to identify ways to improve individual or team’s service to others.
• Ability to provide service outside job responsibilities if needed to help resort succeed.
• Ability to take ownership of guest problem(s) until it is solved.
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Ability to inform supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Ability to provide information others need to succeed, in time for them to use it.
• Ability to share with next shift the information needed for them to succeed.
• Ability to listen to others without interruption; acts on their feedback when possible.
• Ability to ask questions to better understand expectations of others.
• Ability to report all guest complaints and compliments to Supervisor or Manager.
• Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts Success of team ahead of personal success.
• Ability to help other team members succeed without being asked.
• Ability to take action to resolve conflict between individuals.
• Ability to help other departments achieve success.
• Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Ability to do whatever is necessary to help department and resort success.
• Ability to contribute ideas that support progress and success at shift, team and departmental meetings.
• High school diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Must be able to use hand held communications devices.

Nice To Haves

• Mescalero Apache Tribal preference: bicultural experience preferred.

Responsibilities

• Schedules all laundry department personnel on a weekly basis, ensures proper coverage of all services with maximum quality customer service and maximum efficiency at all times.
• Handles any customer conflicts when they arise while maintaining quality customer service at all times.
• Develops and maintains good working relationships with vendor for supplies when needed and contracts for these supplies at the lowest possible costs.
• Trains and supervises all personnel involved in the laundry department.
• Perform Performance Appraisals and coaches team members.
• Identifies which cleaning products are most effective and economical and control the usage of products.
• Orders and or requisitions all laundry supplies through set accounting procedures for the hotel.
• Keep records of accounts for all laundry business.
• Maintains stock levels and informs Executive Housekeeper and Laundry Manager when their stocks have become less than par levels established.
• Makes sure that laundry needs, from other departments are met on a timely basis.
• Establishes and carries out maintenance programs for all laundry equipment on a regular scheduled basis.
• Conducts monthly safety meetings and training for the laundry team members.
• Communicates with other departments to ensure smooth operation within the hotel.
• Performs other task as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED