Laundry Supervisor

BHC•Charleston, SC

7d•Onsite

About The Position

The Supervisor, Laundry, Uniforms and Valet Services runs the daily operation of the property’s laundry, colleague uniform program, and guest valet services. This is a hands-on supervisory role responsible for production quality, turnaround, team performance, inventory accuracy, chemical safety, and equipment maintenance. Clean linen on time, uniforms properly maintained, and guest garments returned with care are not background details. They are the standard this role owns every shift.

Requirements

Minimum of two years of supervisory experience in laundry, dry cleaning, valet services, textile care, or a related hospitality environment.
Working knowledge of garment care best practices, including wet cleaning, dry cleaning, pressing, and fabric-specific handling.
Experience with uniform management and inventory control.
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and comfort with production tracking systems.
Strong communication skills sufficient to coordinate across departments and with guests.
Ability to train, develop, and hold a team accountable to production and quality standards.
Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.

Responsibilities

Supervise daily laundry, garment cleaning, wet cleaning, pressing, and valet service operations, monitoring production flow to meet all service deadlines.
Inspect finished products to confirm items meet BHC quality and presentation standards before release.
Oversee the colleague uniform program: issuing, tracking, collecting, coordinating repairs and alterations, and maintaining accurate inventory records.
Oversee guest valet services, ensuring timely and accurate pickup, processing, and delivery of garments.
Address guest complaints or quality issues related to laundry or valet services promptly and to BHC service standards.
Ensure proper use, handling, and maintenance of all laundry equipment, machinery, and chemicals.
Maintain inventory controls for uniforms, linens, cleaning chemicals, and operational supplies; conduct regular counts and place orders to prevent shortages.
Ensure proper storage, labeling, and handling of chemicals in compliance with safety data sheets and all health, safety, and environmental regulations.
Report safety hazards, equipment malfunctions, and maintenance needs immediately.
Utilize property systems to manage guest orders, track production metrics, maintain records, and generate departmental reports.
Train, coach, and develop team members on procedures, equipment operation, safety protocols, and service standards.
Assign daily tasks, manage shift rotations, and ensure adequate staffing at all times.
Monitor colleague performance and provide regular feedback and evaluations.