Laundry Service Specialist

Tyndale•Bedminster Township, TX

2h•Hybrid

About The Position

The Tyndale Company is hiring a Laundry Services Specialist to join their team. This role is for a highly organized, customer-focused professional who enjoys solving problems, working with numbers, and keeping complex programs running smoothly. As the Laundry Services Specialist, you will be a key point of coordination for Tyndale’s customer laundry programs. You will partner with customers, laundry service providers, and teams across Tyndale to ensure dependable service, accurate billing, and effective program management. Your work will directly contribute to customer satisfaction, cost control, and successful laundry programs by resolving customer and vendor issues, identifying billing discrepancies, and improving processes.

Requirements

High school diploma or equivalent.
2+ years of sales support, vendor management, or customer service experience and/or 6 months of Tyndale customer support experience required.
Proficient in Excel, Word and Outlook.
Strong interpersonal and communication skills with a customer-focused mindset.
Excellent organizational and multitasking abilities in a fast-paced environment.
Problem-solving skills and the ability to address issues promptly and professionally.
Requires the ability to maintain a productive and professional remote workspace with reliable internet access when working from home.

Nice To Haves

Bachelor’s degree preferred.
Background in Accounting is strongly preferred.
Experience in the laundry, hospitality, or service industry is a plus.
Willingness to accommodate light business travel is preferred.

Responsibilities

Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes.
Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion.
Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions.
Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration.
Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees.
Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners.
Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs.
Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments.
Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges.
Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution.
Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement.
Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times.
Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience.
Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution.
Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders.

Benefits

Comprehensive medical, dental, and vision insurance with competitive premiums.
Paid parental leave.
Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Generous PTO.
Paid holidays + a floating holiday.
Competitive salary.
401(k) with matching.
Bonus opportunities.
Training/certification/tuition reimbursement programs.
Demonstrated paths for knowledge share and internal promotion opportunity.
Family-owned values.
Award winning culture.
Team-engagement events.
Casual dress code.
Company-sponsored charitable events and activities.
Inclusive workplace that values collaboration and integrity.