Laundry Pro

Spinjoy•Pueblo West, CO

1d•Onsite

About The Position

As a Spinjoy Laundry Pro, you are the friendly, professional face of the brand inside Walmart. You handle every step of the customer experience — from greeting walk-ins, processing drop-offs, operating equipment, folding laundry, to ensuring fast, accurate pickups. You help create a positive, efficient, and spotless environment that turns laundry into a convenient, delightful part of a Walmart trip.

Requirements

High school diploma or equivalent
Positive attitude, strong customer service skills, and reliability
Ability to stand/walk for entire shift, lift up to 50 lbs (laundry bags, supplies)
Basic math skills
Comfortable using smartphone/tablet for app and QR scanning (training provided)
Flexible availability (including weekends and evenings — Walmart store hours)
Must be able to operate commercial laundry washer and dryer

Nice To Haves

Previous retail, hospitality, or laundry/laundromat experience
Familiarity with cleaning equipment or basic machine operation
Enthusiasm for eco-friendly practices and helping busy families

Responsibilities

Greet every customer with a warm "Welcome to Spinjoy! How can we help?" and a smile
Explain the simple drop-off process, app setup, and 90-minute turnaround
Answer questions using Spinjoy's Q&A database (e.g., pricing, eco options, stain treatment)
Assist with heavy bags, special requests (fragrance-free, special care notes), and app downloads/sign-ups
Handle complaints with empathy, offer solutions (discounts, rewash), and escalate to supervisor when needed
Receive, weigh, tag, and bag laundry using QR code system
Load/unload large-capacity washers and dryers; follow load-size guidelines for detergent and cycles
Perform eco-friendly stain pretreatment when requested
Fold laundry neatly at organized stations (pair socks, wrinkle-free results)
Inspect final loads for quality before handing to customers
Maintain spotless workspace: daily cleaning checklists, lint trap removal, machine wiping, spill management
Wear provided uniform and PPE (gloves, aprons) when handling soiled items or chemicals
Follow all safety protocols (emergency shutoffs, hazard reporting)
Never mix customer loads — ensure strict separation
Handle lost items (pockets, sharps) per lost-and-found and disposal procedures
Log new customer activations in the app for spiff bonuses ($2–$5 per activation) and monthly contest points
Participate in training modules (operations, safety, customer service, Spinjoy Certified Laundry Pro badge)
Work collaboratively in a family-like culture; celebrate wins and support teammates
Maintain phone-free focus during shifts (emergencies handled via manager)
Perform other duties as assigned by supervisor as required
Adhere to established policies outlined in the Spinjoy Employee Handbook
Represent the company to customers, prospective customers, coworkers and supervisors by actively supporting diversity
Demonstrate regular and consistent attendance habits in conformity with established work schedule duties and departmental demands