Laundry Attendant

Spokane Tribe Resort & Casino•Airway Heights, WA

10h

About The Position

The Laundry Attendant cleans, folds, presses, sorts, counts, and documents hotel linens while meeting Spokane Tribe Resort & Casino’s quality, safety, and cleanliness standards. The role involves operating and caring for laundry equipment, inspecting linens, maintaining the laundry area, and supporting Hotel Housekeeping as assigned. The attendant provides high-quality guest service and works collaboratively with other Hotel departments.

Requirements

High school diploma or GED.
Strong guest-service and problem-solving skills.
Ability to multitask in a fast-paced environment.
Ability to communicate clearly and effectively in English, verbally and in writing.
Strong interpersonal and communication skills when working with guests and team members from different backgrounds and experience levels.
Ability to tolerate areas with varying noise, smoke, and temperature levels.
Ability to obtain and maintain certifications or licenses required by law or policy.
Ability to secure and maintain a state or tribal gaming license.
A valid Washington State driver’s license may be required to use company vehicles, along with insurability through STRC’s insurance provider.
Ability to move around work areas effectively and efficiently, work under conditions of extreme urgency, and maintain excellent attention to detail.

Nice To Haves

Six months of related experience and/or training preferred; relevant or direct experience may be considered in lieu of the stated minimum education or experience requirements.

Responsibilities

Wash, dry, fold, and store hotel linens and terry, including sheets, pillowcases, bedspreads, draperies, towels, mats, shower curtains, and blankets, according to company policies and procedures.
Load and unload washers and dryers; separate terry from linen and wash them separately.
Inspect linens for stains and tears before washing, identify worn or stained items that are unsuitable for use, and keep count of rejected linens.
Count laundered items each day and record the count on the housekeeper sheet when requested.
Care for laundry equipment and promptly notify the Hotel Facilities / Housekeeping Manager about maintenance or repair needs.
Clean dryer lint screens daily and as needed, and clean machine exteriors daily.
Sweep and mop the laundry floor daily and clean the entire laundry area weekly.
Clean laundry carts and racks bi-monthly.
Assist Hotel Housekeeping as assigned and collaborate with other Hotel departments to support guest service and team performance.
Provide high-quality service to guests at all times.
Follow current health and safety policies and procedures, meet safety, cleanliness, and maintenance standards, and keep required certifications current.
Use chemicals and cleaning supplies properly and label hazardous supplies in accordance with applicable regulations.
Maintain a clean, safe, well-stocked work area in good repair.
Maintain consistent and regular attendance and be willing to work any shift, including weekends, holidays, and overtime.
Communicate effectively with team members, guests, and outside contacts; follow written, verbal, and graphic instructions; identify problems and implement solutions.
Perform other duties as assigned.