Hampton Inn On the Strip-Laundry Attendant-Branson MO

Bryan Properties Group•Branson, MO

8d•Onsite

About The Position

The Laundry Attendant is responsible for the cleaning, maintaining, and storage of hotel linens. The position is also responsible for maintaining a high level of cleanliness in the laundry area. This role requires adherence to proper techniques of mixing laundry chemicals, reporting any lost and found items immediately, and attending to guest requests in a professional manner while following brand standards. The attendant is expected to achieve and exceed guest satisfaction scores, assist other team members, and exhibit exemplary attendance and punctuality. Compliance with company policies and procedures is mandatory, along with performing other assigned duties.

Requirements

Knowledge of principles and processes for providing customer and personal services.
Knowledge of important safety protocols.
The ability to work in a constant state of alertness and in a safe manner.
The ability to actively look for ways to help others in the housekeeping department.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
The ability to develop and maintain positive working relationships with co-workers and residents.
The ability to understand and carry out verbal and written instructions.
The ability to prioritize and make rational and appropriate decisions.
The ability to use cleaning equipment including mops, cleaning supplies, vacuum cleaner, and a cart.
The ability to communicate information and ideas in speaking so others will understand.
The ability to handle multiple priorities simultaneously.
The ability to maintain sufficient hygiene to avoid posting health risks to guests.
The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
The ability to effectively communicate with co-workers and guests.

Nice To Haves

High School Diploma or equivalent GED is preferred.
Prior experience in housekeeping, laundry, or a similar position is preferred.

Responsibilities

Sort linens before laundering, pre-treating any stains.
Wash, dry, and fold linens.
Store linens in a neat and organized manner; distribute linens within the Housekeeping department as needed.
Report any mechanical issues with laundry equipment to Maintenance or the Housekeeping Supervisor.
Assist in linen inventories.
Work closely with the Housekeeping Supervisor to maintain cleanliness and organization in the Laundry area.
Notify Housekeeping Supervisor of any supply needs.
Care for and maintain all company equipment that has been issued.
Adhere to proper techniques of mixing laundry chemicals.
Report any lost and found items immediately to the manager to secure.
Attend to guest requests in a professional manner and follow brand standards at all times.
Attend all training classes assigned.
Responsible for achieving and exceeding the guest satisfaction score.
Assist other team members as directed by the Housekeeping Supervisor.
Exhibit exemplary attendance and punctuality.
Comply with company policies and procedures.
Perform other duties as assigned.