Launch Specialist

Remodel Health•Indianapolis, IN

1d•Hybrid

About The Position

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes. Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here! The Launch Specialist supports the Launch Coordinators by executing key administrative and operational tasks that enable a smooth onboarding experience for Remodel Health clients. This is an entry-level role designed for individuals looking to grow into a Launch Coordinator position. You will play a critical role in supporting client onboarding behind the scenes while developing the skills needed to eventually manage implementations independently. Following the conclusion of our busy season, there is a possibility that some team members may be transitioned to a different department based on organizational needs and opportunities.

Requirements

Highly organized with strong attention to detail
Strong written and verbal communication skills
Comfortable interacting with clients via email and phone
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Proactive, solutions-oriented mindset with a willingness to learn
Comfortable working independently while supporting a team
Willingness to learn new systems and tools
Team-oriented with a humble, coachable attitude

Nice To Haves

0–1 year of experience in customer service, administration, or a related field preferred

Responsibilities

Support Launch Coordinators with administrative tasks throughout the onboarding process
Respond to and manage inbound customer tickets and phone calls in a timely and professional manner
Assist with tracking project milestones, maintaining documentation, and updating internal systems
Assist with completing applications for onboarding clients.
Ensure accuracy of client and employee data within the platform
Prepare materials for client meetings, employee education sessions, and onboarding communications
Identify and escalate issues or discrepancies to the appropriate team members
Contribute to process improvements and operational efficiency within the Launch team
Begin developing presentation and client-facing skills through shadowing and training opportunities