Launch Specialist (Hybrid Southfield, MI)

FreedomCare•Southfield, MI

4d•$23 - $25•Hybrid

About The Position

FreedomCare is a healthcare company founded in 2016, dedicated to revolutionizing the home care industry by empowering patients to choose their caregivers. With a nationwide presence, FreedomCare supports patients across the U.S. The company operates based on core values: Here For You (service, empathy, availability), Own It (drive, ownership), Do the Right Thing (integrity), and Be Positive (attitude, can-do approach). The company is seeking a Launch Specialist I to join its National Expansion team. This is a hybrid role based in Southfield, Michigan, requiring 3 days in the office and 2 days remote work, Monday through Friday.

Requirements

A minimum of 2+ years in a consumer-facing position handling high call volumes.
Examples of identifying process enhancements and improvements.
Strong understanding of compliance with healthcare regulations and privacy laws (such as HIPAA).
Keen awareness of state-specific regulatory requirements affecting engagement and intake processes.
Background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency.
Adaptable and committed to a high-quality launch process.
Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions.
Proven track record of building relationships quickly with a variety of stakeholders.
Strong self-motivation and ability to drive projects forward independently.
High degree of autonomy, with much of the work done unassisted.
Time and priority management skills, with the ability to handle multiple priorities simultaneously without losing quality.

Responsibilities

Perform tasks associated with onboarding caregivers and patients without the need for oversight.
Know and properly document the status of each case in the onboarding process.
Follow up with patients and caregivers in a timely manner.
Properly document and utilize systems such as Salesforce and TalkDesk.
Pilot and refine new processes for Engagement and Intake in new markets, including documenting current processes, making independent adjustments, and identifying effective methods to meet or exceed metrics.
Collaborate with the Launch team and other departments to ensure a smooth launch process and promptly address operational challenges.
Overcome roadblocks in the successful onboarding of caregivers and patients.
Identify and develop relationships with key players in each market to facilitate case progression or act as referral sources.
Apply compliance and process requirements for each state, including statutes, regulations, and guides.
Improve the broader Launch process by providing feedback on software or processes being implemented.
Develop basic proficiency in pre and post-care roles as part of cross-training within the Launch Operations Team.