Launch Program Manager
About The Position
Seneca is seeking a Launch Program Manager to oversee the complete deployment of their aircraft systems to customers. This role involves creating and executing detailed plans that cover dates, logistics, site readiness, regulatory compliance, training, customer onboarding, and field support. The successful candidate will ensure customers are fully prepared to receive, store, charge, maintain, and operate the system safely and effectively, fostering strong partnerships. This position acts as the central point of contact for all launch-related activities, coordinating efforts across Seneca, the customer, and external stakeholders. A key responsibility will be developing a launch playbook to standardize and scale future deployments.
Requirements
- 5+ years of experience in program management, customer deployment, field operations, implementation, or a similar role.
- Experience launching complex physical products or systems at customer sites.
- Strong cross-functional planning, risk management, and execution skills.
- The ability to turn ambiguous objectives into detailed, actionable plans.
- Strong customer-facing communication and judgment.
- A high level of ownership, attention to detail, and follow-through.
- Comfort working in a fast-moving environment where the product and launch process are still evolving.
- Willingness to travel regularly to customer locations.
Nice To Haves
- Experience in aviation, drones, robotics, public safety, emergency response, regulatory coordination, technical training, or charging infrastructure is helpful but not required.
Responsibilities
- Own customer launches from commercial handoff through operational readiness.
- Build and manage the integrated launch plan, including milestones, dependencies, owners, risks, and critical path.
- Coordinate aircraft readiness, shipping, site preparation, training, regulatory work, field support, and customer acceptance.
- Ensure the customer has appropriate storage, charging infrastructure, power, connectivity, maintenance space, tools, spare parts, and operating locations.
- Clarify which launch responsibilities belong to Seneca and which belong to the customer.
- Coordinate required aviation, airspace, site, agency, and local approvals with the appropriate experts.
- Develop and drive the customer onboarding and training plan for operators, maintainers, supervisors, and other stakeholders.
- Lead launch-readiness reviews and identify gaps before they become field problems.
- Coordinate on-site deployment, commissioning, training, and initial operations.
- Maintain clear, current communication on launch status, risks, decisions, and open actions.
- Drive a defined handoff from launch activities to ongoing customer operations and support.
- Write and maintain Seneca’s launch playbook, including standard plans, checklists, readiness gates, templates, and lessons learned.
- Feed recurring launch issues and customer insights back into Product, Engineering, Operations, and Support.
Benefits
- Competitive Salary – Reflective of your skills and experience
- Equity Compensation – Be a part-owner in the company’s future
- Comprehensive Health Coverage – Medical, dental, and vision plans
- Health Savings Account (HSA) – Optional pre-tax savings for medical expenses
- Unlimited PTO – Flexible time off to recharge, plus paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
