Launch Manager, Navan Premier

Navan • Austin, TX

3d • Remote

About The Position

You'll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to Navan. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers. You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.

Requirements

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
• Direct experience implementing or administering expense programs and/or corporate card programs.
• Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online).
• A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
• A natural, inquisitive problem solver who uncovers solutions to suit client needs.
• Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
• Payment & Expense Expertise is a must

Nice To Haves

• Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.

Responsibilities

• Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all workstreams, project plans, and timelines from kickoff to go-live.
• Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
• Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.
• Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
• Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
• Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
• Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
• Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.
• Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed