Launch & Enablement Specialist

GT Independence Careers•Chicago, IL

1d•Hybrid

About The Position

The Launch & Enablement Specialist supports the Launch & Enablement Manager in preparing GTI teams for new product and technology releases. This role helps ensure key stakeholders are informed, consulted, trained, and ready to support changes before, during, and after launch. The Specialist provides hands-on coordination for readiness tracking, communications, meeting logistics, materials preparation, training support, stakeholder follow-up, and post-launch feedback. The role is detail-oriented and helps keep launch work moving across multiple teams.

Requirements

2+ years of experience in project coordination, enablement, training coordination, communications, change management, product operations, or related roles.
Strong organizational skills with the ability to track details, deadlines, owners, and follow-ups across multiple workstreams.
Clear written communication skills and ability to prepare polished operational materials.
Experience supporting meetings, stakeholder communications, training sessions, or launch/readiness activities.
Ability to work effectively with product, technology, operations, support, and training stakeholders.
Comfort learning new product capabilities and translating details into useful stakeholder materials.
Proficiency with Microsoft 365 tools and collaboration platforms such as Teams, SharePoint, Planner, Smartsheet, Azure DevOps, or similar tools.
Strong attention to detail and ability to maintain accurate documentation.
Customer-service mindset and willingness to follow through on open questions or issues.

Nice To Haves

Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred
Experience in regulated, healthcare, public sector, or multi-state operations, preferred.

Responsibilities

Support launch readiness planning by maintaining trackers, action items, stakeholder lists, timelines, and meeting notes.
Coordinate stakeholder communications, meeting logistics, readiness reminders, training invitations, and follow-up activities.
Assist with preparing release notes, FAQs, support guides, training materials, stakeholder briefings, and adoption materials.
Collect readiness inputs from Operations, Support, Training, Compliance, Communications, Product Owners, and IT Development.
Track stakeholder questions, open decisions, training needs, support gaps, launch risks, and post-launch feedback.
Help coordinate training sessions, demos, office hours, readiness reviews, and launch retrospectives.
Maintain organized launch documentation in shared tools and ensure materials are current and accessible.
Support post-launch monitoring by capturing feedback, routing issues, and documenting adoption or support themes.
Assist the Launch & Enablement Manager in improving templates, checklists, and launch process consistency.
Provide project coordination support across multiple releases or readiness workstreams as needed.