Launch Coordinator

Remodel Health•Indianapolis, IN

1d•Hybrid

About The Position

The Launch team is looking for a Launch Coordinator to join us in providing flawless execution for onboarding new Remodel Health customers. You will partner with an organization’s key decision makers to successfully implement their health benefit strategy. With this role, you will oversee the new customer onboarding journey for organizations that decide to partner with Remodel Health. Following the conclusion of our busy season, there is a possibility that some team members may be transitioned to a different department based on organizational needs and opportunities.

Requirements

Strong organizational and time management skills; thrives in a deadline-driven environment
Effective communicator with the ability to lead group discussions and provide clear direction
Confident using technology and willing to learn new software platforms
Detail-oriented and solutions-focused, with strong problem-solving skills
Team player with a humble, teachable attitude and a willingness to ask questions and grow
Comfortable working independently while collaborating across departments

Nice To Haves

1+ years of prior experience in Customer Service and/or Health Insurance

Responsibilities

Serve as the primary point of contact for new clients during their onboarding experience
Guide organizations through a defined timeline to implement their health benefits strategy
Facilitate virtual kickoff calls and employee education sessions, occasionally supporting onsite events
Track project milestones, maintain accurate documentation, and monitor employee enrollments
Utilize project management skills to manage onboarding workflows, key stakeholder expectations, communication, and reporting.
Collaborate with Sales and Operations to ensure a seamless customer handoff
Proactively manage multiple onboarding projects at once while maintaining excellent service
Contribute to the ongoing improvement of internal processes and the customer experience