Late Stage Collector, Co-op

DLL Group•Burlington, ON

7d•CA$20 - CA$23•Hybrid

About The Position

The Late-Stage Collector, Co-op student will support the Collections Department with a combination of administrative responsibilities and internal customer contact. This role is ideal for a student interested in finance, business administration, customer service, or credit/collections. The student will gain hands-on experience with account management, customer communication, documentation, and day-to-day operational processes within a professional collection's environment.

Requirements

Currently enrolled in a post-secondary co-op program (Business, Finance, Accounting, Office Administration, or related field preferred).
Good communication skills—both verbal and written.
Professional phone etiquette and comfort speaking with customers.
Organizational skills and attention to detail.
Ability to work independently and follow established processes and guidelines.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality and handle sensitive customer information.
Ability to work from home remotely/independently and in a virtual team environment as well as in-office. This position is a hybrid position which would require the student to come into office twice a week on average or as required.

Responsibilities

Maintain accurate and up-to-date customer files, both paper and electronic.
Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
Organize and submit required documentation to internal departments (e.g., Lease Administration) including PAPP information, adjustment forms, terminations, and other paperwork.
Assist with payment remittance processes, including validating and forwarding required forms.
Support reconciliation of customer accounts; escalate issues to senior staff or Legal when necessary.
Preparing routine correspondence and reports for the Collections team.
Updating internal systems with call notes, payment arrangements, and supporting documentation.
Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
Use internal systems and technology platforms to identify delinquent accounts and track account activity.
Provide customers and vendors with buyout, payout, and trade-up quotations as required.

Benefits

Hands-on training and ongoing support throughout the term.
Exposure to customer account management and financial documentation.
Practical experience in negotiation and customer communication.
Understanding of workflows across multiple business departments.
Development of administrative, analytical, and problem-solving skills.
Participation in the Learning and Development Program while you complete your placement
Access to e-learning and skill development courses
Regional and global networking opportunities with members
Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
Competitive pay
Generous benefits
Health and wellbeing support
Manage your work-life balance through our hybrid working flexibility.