Late Evening / Overnight Member Services Representative

Rocky Mountain Planet Fitness • Canon City, CO

7d • Onsite

About The Position

The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This position requires both Custodial and Member Services responsibilities and duties as the facility is open 24/7.

Requirements

• Ability to work the 3rd shift – 10:00 pm to 6:00 am
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer and Point of Sale proficiency.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)

Nice To Haves

• Custodial experience is preferred.
• Prefer some experience in a customer service environment.
• Bilingual preferred but not required (English/Spanish)

Responsibilities

• Thoroughly clean and sanitize all restrooms and locker room areas including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.
• Clean, organize, and restock locker maintenance rooms
• Thoroughly clean and sanitize fitness equipment and gym floor including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
• Thoroughly clean and sanitize the Black Card Spa equipment including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
• Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
• Emptying all trash receptacles in the facility and disposing of trash.
• Dusting fans, walls, ceilings, ceiling tiles and signage.
• Stock all areas of the facility with proper supplies/paper products
• Proficiency in handling basic maintenance repairs.
• Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Ensure safety of members, team members and club property

Benefits

• Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
• Employee discounts on Planet Fitness branded merchandise.
• Advancement Opportunities.
• Flexible Schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED