LATAM Implementation Manager

Ripple • Chicago, IL

1d

About The Position

THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We are hiring a LATAM-focused, Implementation Manager to drive client implementations and strategic initiatives. Within this role, you will work closely with internal and external teams to manage project scope, develop timelines and deliverables, coordinate resources, facilitate communication across stakeholders, oversee the execution of client objectives, and proactively escalate risks as needed. This position requires strong project governance, process orientation, and client relationship management skills to drive structured planning and execution across multiple projects (typically 10-12 engagements). Exceptional organizational, problem-solving, and leadership abilities are essential to delivering high-quality outcomes.

Requirements

• 3+ years of experience in client-facing project management, preferably within a SaaS or B2B software environment
• Strong relationship-building skills, with the ability to engage and influence stakeholders at various levels
• Excellent listening, presentation, and consultative skills
• Experience managing multiple complex projects simultaneously, often with remote resources and global teams
• Strong technical aptitude and understanding of Treasury Management Systems (TMS) and financial software products
• Proven ability to proactively identify, track, and manage project risks and issues
• Highly organized with a track record of successfully delivering projects on time and within budget
• Exceptional verbal and written communication skills, with the ability to tailor messages for different audiences

Responsibilities

• Collaborate with product, implementation, development, consultants, and customer success teams to align project objectives and execution
• Develop and maintain integrated project plans in accordance with internal project management standards
• Manage project schedules, deadlines, and milestone tracking for internal and external stakeholders
• Define and track critical success factors for each project, ensuring alignment with client objectives
• Monitor and manage project budgets, ensuring financial adherence and proactive cost tracking
• Identify and mitigate project risks, clarify roles and responsibilities, and escalate issues as needed
• Establish project governance, ensuring oversight and compliance with delivery standards
• Lead project communication, including regular status updates to executives, stakeholders, and business units
• Identify opportunities for process improvements, automation, and efficiency enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed