Implementation Manager

Voya Financial • Boston, MA

1d • Onsite

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Profile Summary The Implementation Manager manages end‑to‑end implementation and transition activities for new business, ensuring delivery aligns with client expectations. The Implementation Manager serves as the primary project lead and liaison between clients and external partners, driving coordination, risk management, issue resolution, and overall delivery excellence. Please Note: This position will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

Requirements

• Bachelor’s degree or equivalent professional experience
• 5–7 years of experience in corporate retirement plans with direct implementation or project management experience supporting complex client solutions
• Experience with the OMNI recordkeeping system strongly preferred
• Advanced proficiency with Microsoft Office tools (Excel, Word, PowerPoint)
• Ability to multitask competing priorities in a fast‑paced, results‑based environment; strong organizational and time management skills are essential
• Demonstrated critical thinking and independent problem‑solving skills
• Detail oriented
• Self‑starter

Responsibilities

• Lead end‑to‑end implementation activities for complex client transitions, including new business onboarding and vendor changes
• Develop and manage detailed implementation project plans, including timelines, deliverables, dependencies, and risks
• Oversee multiple concurrent implementations while managing day‑to‑day execution responsibilities
• Ensure all implementation milestones are met on time, within scope, and with a high degree of quality
• Drive resolution for complex customer inquiries and issues
• Carry a higher‑than‑standard workload as volumes warrant
• Proactively anticipate customer needs by leveraging experience and knowledge of the customer
• Recommend process improvements and manage initiatives related to areas of expertise, including support for new initiatives and products
• Work independently to solve issues and eliminate roadblocks

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager