Implementation Manager

ShipHero

4d

About The Position

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.
We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow. To make that vision a reality, we're looking for an Implementation Manager to lead the deployment of our innovative warehouse management solution. In this role, you will collaborate closely with clients to understand their unique needs, manage the end-to-end implementation process, and ensure seamless adoption of our platform. The ideal candidate is a skilled project manager with a strong understanding of warehouse and fulfillment operations, exceptional problem-solving abilities, and a passion for customer success.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, Information Technology, or a related field (or equivalent professional experience).
• Proven experience in implementation management, project management, or a similar role within the SaaS, logistics, or warehouse management industries.
• Strong interpersonal and communication skills, with a proven ability to build trust and rapport with both clients and internal teams.
• Strong understanding of warehouse operations and fulfillment workflows.
• Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent problem-solving, diagnostic, and troubleshooting abilities.

Nice To Haves

• Experience with software configuration, testing, and deployment.
• Familiarity with ShipHero or similar Warehouse Management System (WMS) platforms.

Responsibilities

• Lead the complete implementation lifecycle of ShipHero’s warehouse management solution, from project kickoff through post-launch support.
• Develop and manage project plans, timelines, and resources to ensure timely delivery.
• Partner with clients to understand their business requirements, workflows, and operational challenges.
• Customize ShipHero’s solutions to meet specific client needs and industry best practices.
• Configure ShipHero’s platform to align with customer requirements.
• Conduct rigorous testing and document solutions to ensure system readiness.
• Deliver engaging training sessions to empower end users with the knowledge and skills to effectively use ShipHero’s platform and features.
• Identify and resolve implementation challenges to ensure a smooth go-live experience.
• Provide hands-on support during hypercare as clients scale their operations.
• Maintain clear communication with clients and internal teams, providing updates on project status, risks, and deliverables.
• Act as a Subject Matter Expert (SME) on warehouse and fulfillment management best practices for both clients and internal teams.
• Continuously refine implementation processes and contribute to the development of best practices for future deployments.

Benefits

• The company provides equipment you need to be happy at your job.
• PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Robust benefit offers include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness. (Availability dependent on location)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager