LATAM Implementation Manager

Ripple•Chicago, IL

4h•Hybrid

About The Position

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We are hiring a LATAM-focused, Implementation Manager to drive client implementations and strategic initiatives. Within this role, you will work closely with internal and external teams to manage project scope, develop timelines and deliverables, coordinate resources, facilitate communication across stakeholders, oversee the execution of client objectives, and proactively escalate risks as needed. This position requires strong project governance, process orientation, and client relationship management skills to drive structured planning and execution across multiple projects (typically 10-12 engagements). Exceptional organizational, problem-solving, and leadership abilities are essential to delivering high-quality outcomes.

Requirements

3+ years of experience in client-facing project management, preferably within a SaaS or B2B software environment
Strong relationship-building skills, with the ability to engage and influence stakeholders at various levels
Excellent listening, presentation, and consultative skills
Experience managing multiple complex projects simultaneously, often with remote resources and global teams
Strong technical aptitude and understanding of Treasury Management Systems (TMS) and financial software products
Proven ability to proactively identify, track, and manage project risks and issues
Highly organized with a track record of successfully delivering projects on time and within budget
Exceptional verbal and written communication skills, with the ability to tailor messages for different audiences

Responsibilities

Collaborate with product, implementation, development, consultants, and customer success teams to align project objectives and execution
Develop and maintain integrated project plans in accordance with internal project management standards
Manage project schedules, deadlines, and milestone tracking for internal and external stakeholders
Define and track critical success factors for each project, ensuring alignment with client objectives
Monitor and manage project budgets, ensuring financial adherence and proactive cost tracking
Identify and mitigate project risks, clarify roles and responsibilities, and escalate issues as needed
Establish project governance, ensuring oversight and compliance with delivery standards
Lead project communication, including regular status updates to executives, stakeholders, and business units
Identify opportunities for process improvements, automation, and efficiency enhancements

Benefits

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events