Last Mile Operations Manager Wilkes Barre PA

DELAWARE VALLEY FLORAL GROUP LLC • Hanover Township, PA

8d • $55,000 - $70,000 • Onsite

About The Position

The Last Mile Operations Manager is responsible for overseeing the efficient flow and delivery of customer orders within a fast-paced distribution environment. This role plays a critical part in ensuring high service levels, operational efficiency, and driver performance while supporting continuous improvement across final mile delivery operations.

Requirements

• Prior leadership or supervisory experience in transportation, logistics, or distribution
• Experience with routing/GPS software and fleet management operations
• Knowledge of DOT, FMCSA, and OSHA regulations
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to coach and resolve conflicts
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and time/attendance systems
• Valid driver’s license with an acceptable driving record

Nice To Haves

• DOT certification preferred but not required
• Experience operating warehouse equipment such as forklifts and pallet jacks preferred

Responsibilities

• Lead and develop delivery drivers and transportation staff to achieve performance, safety, and service goals
• Ensure efficient and timely delivery operations, meeting customer expectations and delivery windows
• Drive route optimization and continuous improvement initiatives to enhance productivity and reduce costs
• Monitor and manage final mile delivery operations, including routing, fleet utilization, and service performance
• Partner with sales teams to align delivery operations with customer needs and expectations
• Maintain compliance with DOT, FMCSA, OSHA, and company safety standards
• Manage departmental budgets, including route expenses, fleet costs, and labor efficiency
• Support hiring, training, coaching, and employee relations to build a strong and engaged team

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Short and long term disability benefits, life insurance and other supplemental benefit offerings
• Flexible Spending Accounts
• Paid time off, sick time and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed