Lead Last Mile Operations
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Schedule Tuesday-Saturday 10:00am-7:00pm As a Last Mile Operations Lead at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. The position is responsible for monitoring operational performance, supporting VOM improvement efforts, managing route exceptions, tracking claims and call-behind compliance, and driving accountability across the operation. The ideal candidate demonstrates strong leadership, communication, problem-solving, and organizational skills while helping deliver a best-in-class member experience.
Requirements
- 2 years of experience in a supervisory role
- 5 years of experience in logistics and/or transportation
- Experience with Microsoft Office
Nice To Haves
- Bachelor’s degree or equivalent related work or military experience
- Excellent verbal and written communication skills
- Strong math skills and solid analytical ability
- Outstanding interpersonal and leadership skills
Responsibilities
- Lead a team of 2-4 warehouse associates to receive, pick, and process orders daily
- Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
- Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
- Foster positive working relationships with warehouse team, contract carriers, driver helpers
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Partner with the Operations Supervisor to identify problem areas, including restructuring routes to improve operational efficiencies
- Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
