Laser Optics Specialist

BLM GROUP•Novi, MI

7d•Onsite

About The Position

The Laser Optics Specialist works under the general supervision of the Director of Service and is responsible for operating, maintaining, testing, and aligning laser and optical systems. The role collects and analyzes laser optics data, tracks optics shipments and returns, diagnoses and repairs optics components in the field, and assists Field Service Technicians with troubleshooting and repair. The specialist maintains documentation for internal, corporate, and customer reporting and facilitates timely customer issue resolution while maintaining positive client relationships. The position operates in office and cleanroom environments, with occasional work in manufacturing facilities and travel to customer sites. It requires adherence to laser safety and cleanliness protocols, accurate records and reporting, collaboration with internal teams, and the ability to work required overtime and travel up to 30% as operational needs require. This is not a remote or hybrid position.

Requirements

High school diploma required; comparable military experience is also accepted.
Strong understanding of laser physics, optics principles, electronics, and mechanical systems.
Proficiency with diagnostic tools such as oscilloscopes, power meters, spectrometers, and interferometers.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to read electrical, hydraulic, and pneumatic schematics.
Thorough understanding of laser optics and strong troubleshooting abilities.
Ability to work in a stressful environment while maintaining objectivity and to work effectively with minimal supervision.
Ability to create, maintain, and manage a project plan; meet deadlines and communicate them to team members.
Strong customer service skills focused on customer relationships.
Highly organized, with excellent time management, verbal and written communication, and professional phone etiquette.
Ability to listen effectively, understand and analyze problems in person and over the phone, and work effectively with team members at all levels and varied customers.
Clear driving record: no more than two minor moving violations in three years and no major violations in the last seven years.
Ability to perform the physical demands of the role, including lifting or moving up to 25 pounds and the specified vision tasks.
Ability to travel up to 30% and work required overtime as determined by operational needs.

Nice To Haves

Associate’s degree in laser electro-optics technology, photonics, or a related engineering or physics field.
Laser cutting experience in a manufacturing environment.

Responsibilities

Operate, maintain, troubleshoot, and repair complex laser and fiber-optic equipment.
Assemble precision opto-mechanical and electro-optical components and align lasers, lenses, and mirrors.
Conduct system performance tests and collect photonic test data for failure analysis.
Follow laser safety protocols and maintain clean work environments, including cleanrooms.
Document procedures, test results, and maintenance activities; maintain records of optics replacements by customer, component serial number, date, and failure reason.
Complete and share reports with appropriate teams and analyze records for repeat failures and root causes.
Research information using resources such as SAP and C4C.
Develop procedures and infrastructure for in-house optics repairs and hot testing.
Monitor optical component stock quantities in relation to demand.
Work with the factory and optics suppliers to improve component reliability.
Provide quarterly reports and KPIs to management.
Travel to customer sites as needed to investigate optics failures and perform root cause analysis.
Assist Field Service Technicians with troubleshooting optics issues and provide training to Service department team members as needed.
Identify and escalate issues to management or redirect them to the appropriate team.
Process and record call transactions and perform administrative tasks as needed.
Work required overtime and travel up to 30% as operational needs require.
Perform other duties as assigned by management.