Laser Applications Specialist

X Series Usa • Murrieta, NY

5d • Hybrid

About The Position

XOVR CNC Parts & Service is a leading provider of installation, training, and technical support for advanced metal fabrication machinery, including X-Series machine tools and other manufacturers' equipment. We support a wide range of CNC machinery, including laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and more. We are committed to delivering exceptional service and support to our customers across the United States. XOVR CNC Parts & Service is seeking to fill multiple positions for an Laser Applications Specialist to provide expert-level application support, process optimization, training, and technical solutions for CNC machine tools. This role requires travel across the United States, and is ideal for a hands-on, customer-facing engineer who thrives in a fast-paced, problem-solving environment and wants to make an impact on our customers' productivity. XOVR CNC Parts & Service services, installs, and trains on laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and other metal fabrication equipment. All candidates must live within one hour of a major airport. Experience with CNC equipment is preferred. Experience with laser cutting systems is a strong plus, particularly with fiber laser systems used in metal fabrication.

Requirements

• Foundation of engineering technical knowledge such as a degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required)
• Experience with CNC machine tools
• Ability to read and interpret technical diagrams (layout/electrical/pneumatic/hydraulic)
• Strong mechanical and electrical troubleshooting skills
• Experience in laser cutting strongly preferred
• Excellent communication and reporting skills
• Self-motivated with strong customer-service orientation
• Ability to problem solve methodically, and provide logical solutions
• Must live within one hour of a major U.S. airport

Nice To Haves

• Experience with fiber laser systems used in metal fabrication

Responsibilities

• Baselining/debugging new CNC equipment systems
• Training new customers and operators on equipment operation, procedures, and best practices
• Troubleshooting existing equipment systems
• Performing data analysis to assess machinery performance
• Documenting machine safety, maintenance, and operational reports
• Reading and interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics
• Collaborating with engineers, service managers, and customers
• Reporting in an accurate, clear and thorough manner
• Provide pre- and post-sales technical support to customers on CNC machine tools
• Develop and optimize cutting parameters, and processes for customer applications
• Assist with on-site or remote troubleshooting
• Collaborate with customers to improve machine utilization and cycle times
• Generate application reports, case studies, and technical documentation
• Work alongside engineering, service, and sales teams to ensure customer satisfaction
• Provide feedback for product improvements and customer pain points

Benefits

• Above industry average tiered-pay structure: $52,000/yr - $125,000/yr
• 401(k) Plan with up to 4% employer match
• Paid Holidays
• Flex Schedule: Up to 10 weeks off per year (4 weeks on, 1 week off)
• All Expenses Paid: Hotel accommodations, air travel, rental car, food allowance, and mileage reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree