Large Loss Project Manager

Thomasville Restoration•Baltimore, MD

6d•Hybrid

About The Position

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Large Loss Project Manager. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together during some of their most challenging moments, while upholding our culture of Family First, Compassion, and Communication.

Requirements

Experienced in managing construction or home improvement projects (7+ years required)
Demonstrated experience managing large-loss restoration projects (5+ years required)
Hybrid construction background required, with hands-on experience across commercial, multifamily, and residential projects
Highly experienced in managing complex, high-value reconstruction work
Self-motivated, self-directed, and fully accountable for outcomes
A strong leader who sets and achieves challenging goals
An excellent communicator across email, phone, and text
A decisive problem solver with the ability to act independently
Highly organized and skilled at multitasking and prioritization
Customer-focused with the ability to build trust with homeowners, vendors, and business stakeholders
Proficient in Microsoft Word and Outlook
Empathetic, compassionate, and emotionally intelligent
High integrity, honest, courageous, and grounded
Humble, hungry, and committed to excellence

Nice To Haves

Experienced with Next Gear’s Dash or similar project management software (preferred)

Responsibilities

Follow Thomasville’s Project Concierge Playbook 100%
Manage large-loss restoration projects ranging from $60,000 to multi-million-dollar losses
Oversee a portfolio of approximately 15–20 active projects at varying stages
Develop and manage long- and short-term project plans, including milestone targets and deadlines
Advocate for additional insurance proceeds and supplements when necessary
Prepare, manage, and track project budgets to meet profitability goals
Delegate project tasks to internal teams and subcontractors best suited for large-loss work
Maintain consistent, proactive communication with homeowners, commercial stakeholders, and subcontractors
Coordinate closely with insurance adjusters, TPAs, and assigned representatives on scope, funding, and timelines
Provide weekly project updates to the Thomasville team and insurance stakeholders
Create and adjust project schedules as needed to meet deadlines and financial targets
Order and manage all materials and equipment for large-loss projects
Ensure compliance with safety regulations and applicable building codes
Create, collect, and manage change orders
Code and submit receipts while maintaining accurate job costing in QuickBooks and Concur
Make effective decisions when navigating complex, high-dollar project challenges
Apply conflict resolution skills to de-escalate issues when needed
Assist with collections, including deductibles, milestone payments, check pick-ups, and required signatures