Large Loss & Litigation Claims Manager

Society Insurance Company•Fond du Lac, WI

2d•Remote

About The Position

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society. Society Insurance is seeking an experienced Large Loss & Litigation Claims Manager to join our Claims team. The Large Loss and Litigation Claims Manager is responsible for leading the strategic oversight, direction, and resolution of complex, high-exposure commercial lines claims, including litigated matters and large loss files. This position provides technical guidance and leadership to claims professionals, collaborates with internal stakeholders and outside counsel, evaluates coverage and liability issues, and ensures claims are handled in accordance with company standards, regulatory requirements, and sound claim practices. The role requires strong judgment, advanced claims expertise, effective litigation management skills, and the ability to coach, develop, and support team members while driving fair, timely, and financially responsible claim outcomes.

Requirements

Bachelors degree in business or related field and 10 years of experience in the direct handling of large loss and litigated files OR 14 years of experience in the direct handling of large losses, litigated files and/or large property claims including investigations of auto accidents, liability claims, and fire losses (cause-and-origin) and subrogation.
Experience managing a team of claim representatives.
Ability to obtain and maintain proper licensing prior to handling a state where Society requires it.
Demonstrated commitment to ongoing professional development through on-the-job learning, insurance designations, seminars, conferences, or other relevant learning opportunities.
Valid driver’s license and a satisfactory driving record.
Strong organizational skills and excellent verbal and written communication skills.

Nice To Haves

At least 5 years of experience managing a team of claims representatives highly desirable.

Responsibilities

Collaborates with Underwriting, Risk Control, and Marketing by providing feedback on claims trends.
Builds, maintains, and monitors key litigation metrics that drive strategic results that align closely with the pre-suit file handlers and management team in Claims.
Utilizes department key performance measures and audit results as a tool for coaching adjusters.
Monitors state and department results and making adjustments to strategy as needed.
Maintains staff by recruiting, selecting, and training employees. Develops staff by coaching, mentoring, training, and providing personal growth opportunities.
Provides staff with recommendations and actions to take when reviewing and analyzing damages, coverages, and liability issues.
Provides quality service by maintaining claims support quality and customer service standards, analyzing, initiating audits, and recommending system improvements.
Reviews department-related expenses for reasonableness and necessity.
Accomplishes claims support operations by managing claims support process; evaluating work results; and enforcing claims support productivity standards.
Approves coverage counsel when needed and oversees training and development of House Counsel in being lead defense on cases.
Identifies the best use for House Counsel and identifies metrics to evaluate performance.
Directs defense of policyholders, legal guidance for claim representatives and company legal needs, or industry legal involvement.
Conducts audits on large losses and suit files; creates an audit database that focuses on expense control methods and key skills and/or strategies needed for successful resolution of suit cases.
Maintains a trial calendar and monitors cases for early review of pre-trial reports, conducts strategizing sessions with claim representatives, and submits case strategy to Claims Director.
Manages litigation, processes and procedures, and vendor utilization and expense management.
Creates a review process of large exposure losses to ensure regular interaction with the claim representative and manager and ensures direction and strategy is clearly documented.
Provides Claims Director status updates of teams’ cases with resolution strategies and provides updates on all projects including hurdles and resource needs.
Provides legal updates and jury verdict results to Claim Managers on a quarterly basis.
Develops training programs and identifies expert speakers to address training needs of the department, and creates and educates department on litigation reduction programs.
Identifies, creates, and maintains monthly, quarterly, and annual reports needed by the Claims Director and department managers.