Large Loss Contents Property Adjuster - Chicago, IL

Military Spouse Corporate Career Network • Chicago, IL

2d • Onsite

About The Position

This role involves traveling to customer homes to inspect large loss contents claims, handling escalated and complex claims files. The adjuster will conduct thorough coverage investigations, ensure correct policy application, and use advanced video technology to collaborate with vendors for damage identification and estimate writing. The position requires empathetic communication with customers throughout the claims process, negotiation of settlements, and coordination with structure adjusters for holistic claim handling. Additionally, the role involves using data and analytics to influence decision-making.

Requirements

• Must have a valid driver’s license.
• Will be required to attend approximately 2 weeks of training that will take place in Dallas, TX.
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.
• If applicable, you will be required to secure license(s) within 60 days of hire.
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

• 3+ years of experience using estimating software like Xactimate for complex contents estimating.
• 3+ years of experience handling large loss property contents.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Responsibilities

• Traveling to customer’s home to inspect large loss contents claims.
• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Inspect as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• Perform detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements, and keep a clear record of work in a claims system.
• Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• Mileage reimbursements for personal vehicle usage during work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed