Large Law Print Client Manager

RELX•Home based-Ohio, OH

10d•$46,700 - $145,200•Remote

About The Position

This role serves as a strategic advisor to large law firm customers, guiding them through the transition from print resources to digital and AI-enabled legal research solutions. The Print Client Manager will develop long-term account strategies, cultivate trusted relationships with key stakeholders, and collaborate across internal teams to achieve customer-focused outcomes while safeguarding and enhancing important customer portfolios.

Requirements

Strategic account management, customer success, consulting, or B2B sales experience.
Demonstrated ability to manage complex customer relationships with executive stakeholders.
Strong consultative communication, negotiation, and relationship-building skills.
Experience developing account strategies and managing long-term customer portfolios.
Ability to collaborate effectively across cross-functional teams.
Experience using CRM platforms such as Salesforce.
Strong organizational and project management skills.

Responsibilities

Serve as the strategic owner of assigned print portfolios within Large Law accounts.
Develop long-term account strategies that protect recurring revenue while positioning customers for successful adoption of online and AI-enabled legal research solutions.
Build trusted relationships with law librarians, knowledge management leaders, procurement teams, legal operations professionals, and firm leadership.
Create and execute multi-year migration strategies that thoughtfully transition customers from print publications to digital research platforms.
Partner with customers to manage change, mitigate business risk, and ensure continuity throughout digital transformation initiatives.
Help customers understand how LexisNexis content can be leveraged within an AI-enabled legal research ecosystem.
Participate in joint account planning and coordinated customer engagement strategies with cross-functional partners.
Collaborate across functions to ensure a seamless customer experience from initial engagement through ongoing success.