North American - Large Account Manager

Fortive•Austin, TX

8h•Remote

About The Position

Large Account Manager – North America Reports To: Vice President, North America Account Manager Location: Remote, with proximity to major airport Role Overview The Large Account Manager - North America is focused exclusively on growth and retention in their book of business. This role is responsible for driving net-new business growth by identifying, engaging, and growing their customers. The ideal candidate is a proactive hunter with strong solution-selling skills, capable of navigating complex enterprise sales cycles and delivering exceptional customer value. This key member of the sales team will be responsible for selling high volume, strategic deals to existing clients who are among many of the top companies and service providers in world, while working as a team player within the company to exceed established goals.

Requirements

Minimum 4-6 years of proven experience in Enterprise SaaS sales required.
Must be able to demonstrate ability to self-start sales success, including executive-level relationships, account penetration, solution selling, and coordination of multi-site account management.
Strong analytical skills, including market strategy, customer requirements and success factors, and a value based selling process.
Excellent written and verbal communication skills, creation of convincing and strategic sales approach, proposal, documentation and presentation.
Strong understanding of industry trends, key players, terminology and overall economics of the marketplace.
Ability to publicly represent Accruent with internal and external customers, and at events and seminars.
Travel as required (up to 25-50%).

Responsibilities

Account Management & Relationship Building
Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
Sales & Revenue Growth
Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
Work closely with customers to demonstrate the value of additional software modules, features, or services.
Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
Customer Success & Retention
Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
Provide insights on best practices and how customers can maximize the value of their investment.
Identify early warning signs of potential churn and proactively address customer concerns.
Sales Forecasting & Reporting
Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
Provide regular reports on account health, revenue performance, and growth opportunities.
Track and analyze customer buying behavior to refine sales strategies.
Collaboration with Internal Teams
Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
Communicate customer feedback and feature requests to Product Management to drive improvements.
Contract & Renewal Management
Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.
Industry & Competitive Awareness
Stay informed about industry trends, competitor offerings, and emerging technologies.
Educate customers on industry best practices and thought leadership related to their business needs.