LANOC Network Support Technician
KDDI CORPORATION•Los Angeles, CA
60d•$22 - $22
About The Position
Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term.
Requirements
- Must be bilingual in Japanese and in English
- Basic PC Skills (Microsoft OS, Word, Excel, etc)
- Shift position including night shift and weekends (rotation)
- Must have legal work authorization
- Business level English and Japanese (both in speaking and writing) is required.
Responsibilities
- Customer support, handling incoming customer calls and emails.
- Basic technical troubleshooting of network services following the documentation such as action procedure and workflows.
Benefits
- Medical, Dental and Vision Coverage
- Basic Life Insurance and AD&D
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account (FSA)
- 401(k) with company match
- Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
- Tuition Reimbursement Program
- Gym Reimbursement Program
- Employee Assistance Program (EAP)
- Wellbeing Solutions Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
