CNIC Network Support Technician

Serco•VA-Virginia Beach US-VA-Richmond US-VA-Norfolk US-VA-Hampton US-VA-Chesapeake, VA

About The Position

Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions

Requirements

An active DoD SECRET security clearance
An up to date Information Assurance Technical (IAT) Level II baseline certification
High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
IT related knowledge and experience particularly in providing AV/VTC support
Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems
Travel up to 10%

Responsibilities

Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components
Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance
Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues
Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems
Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions

Benefits

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions

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