LANOC Network Support Technician -Japanese Bilingual

A-Staffing • Los Angeles, CA

2d • $22 - $22

About The Position

A leading Japanese IT company is actively seeking a bilingual (Japanese & English) LANOC Network Support Technician. Business level English and Japanese (both in speaking and writing) is required. Schedule: 7-3, 3-11 and 11-7 (three different shifts changing every week) including working weekends/holidays (5 work days per week) Job Description: Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term.

Requirements

• Must be bilingual in Japanese and in English
• Basic PC Skills (Microsoft OS, Word, Excel, etc)
• Shift position including night shift and weekends (rotation)
• Must have legal work authorization

Responsibilities

• Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services
• Customer support, handling incoming customer calls and emails
• Basic technical troubleshooting of network services following the documentation such as action procedure and workflows

Benefits

• Medical, Dental and Vision Coverage
• Basic Life Insurance and AD&D
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
• Tuition Reimbursement Program
• Gym Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed